Return Policy
1 - Refund conditions
At Yon-Ka Paris, we are committed to helping you achieve the beautiful skin you deserve. If for any reason you are not completely satisfied with our products, please e-mail us at [email protected]. Returns will only be accepted within 30 days after the product was delivered to you. Yon-Ka Paris reviews each return case by case, and returns/credits are subject to the discretion of Yonka-Paris.
We will gladly accept the return of any unused item purchased on uk.yonka.com. We cannot accept items that have been opened unless the product is damaged or defective. In case of damaged, defective or incorrect item, please contact us immediately for assistance at [email protected]. The customer has 30 days after the delivery date to contact our customer service about a damaged or defective item. After this delay, we won't be able to replace the product.
Items must be returned to us, unopened and in original packaging, with all accessories, within 30 days after they were delivered to you.
If a Product Set is being returned, all products in the Set must be returned.
If your order contained a gift with purchase, all products composing the gift with purchase must be returned unopened, along with the items you wish to return (unopened as well).
Yon-Ka Paris is not liable for stolen or missing packages. The customer is responsible for tracking and receiving their order. Yon-Ka Paris provides (via email) the tracking number from the carrier used to ship the order.
2 - Non complying product
Did you receive a non-compliant item?
If you are affected by one of the cases listed below, send a photo to our customer service who will respond to your refund request.
- Product damaged during delivery
- Product delivered does not correspond to the product read
- Product with an expiration date of less than 6 months
